Letta NM Mhata

Specialist Affluent Sales Support: Authorizer

About Candidate

·         Ensure compliance with audit and financial requirements, authorizing benefit payments, claims, and policy transactions in line with regulations.

·         Build and maintain relationships with brokers/agents, ensuring accuracy of financial records and smooth case management.

·         Prepare and review journal entries, reconcile accounts with the general ledger, and oversee documentation standards.

·         Liaise with brokers and intermediaries on claims and maintenance-related authorizations, ensuring compliance with AML and FIA regulations.

·         Manage complex cases, resolve disputes, and provide high-level customer service while upholding regulatory standards.

·         Supervise and guide team members, conduct documentation reviews, and oversee maintenance process authorizations.

·         Deliver written compliance assessments after training sessions and identify/report non-compliance risks within the team.

·        Resolve internal and external client queries by providing financial and regulatory policy guidance.

Location

Education

M
Master's Degree in Applied Mathematics 2025
Namibia University of Science and Technology

Research-based postgraduate degree specializing in mathematical modelling and data analysis, with applications in financial and insurance systems.

B
Bachelor of Science Honours in Financial Mathematics 2018
University of Namibia

Honours degree in financial mathematics with focus on quantitative modelling, risk analysis, and statistical techniques in financial applications.

D
Diploma in Applied Statistics 2014
University of Namibia

Diploma focused on statistical analysis, data handling, and interpretation techniques used in practical and research environments

Work & Experience

A
Authorization Specialist: Affluent Sales Support 2019 - Present
SanlamAllianz

• Ensure compliance with audit and financial requirements, authorizing benefit payments, claims, and policy transactions in line with regulations. • Build and maintain relationships with brokers/agents, ensuring accuracy of financial records and smooth case management. • Prepare and review journal entries, reconcile accounts with the general ledger, and oversee documentation standards. • Liaise with brokers and intermediaries on claims and maintenance-related authorizations, ensuring compliance with AML and FIA regulations. • Manage complex cases, resolve disputes, and provide high-level customer service while upholding regulatory standards. • Supervise and guide team members, conduct documentation reviews, and oversee maintenance process authorizations. • Deliver written compliance assessments after training sessions and identify/report non-compliance risks within the team. • Resolve internal and external client queries by providing financial and regulatory policy guidance.

C
Cashier & Receptionist 2012 - 2013
Hi-Fi Corporation

• Provide customer service and handle admin tasks. • Performing stock-taking activities with meticulous data capturing. • Conducting daily reconciliation of cash sales and accounts. • Ensuring the accurate balancing of daily cash transactions. • Managing the issuance and reconciliation of petty cash.