Louise Phiri

I Provided administrative and clerical support to the department. Managed filing systems and maintained accurate physical and electronic records. Received, sorted, and distributed incoming mail and internal correspondence. Prepared documents, reports, and meeting materials. Scheduled meetings and maintained calendars for supervisors. Answered telephone calls, responded to emails, and directed inquiries appropriately. Assisted with data entry and updating internal databases. Photocopied, scanned, printed, and filed confidential documents. Ordered and monitored office stationery and supplies. Welcomed visitors and directed them to the appropriate offices. Ensured confidentiality when handling sensitive information and documents. Supported staff with day-to-day administrative tasks and special projects.

I Supervised and coordinated front-of-house staff during shifts. Delivered excellent customer service and resolved customer complaints professionally. Trained, coached, and motivated team members. Scheduled staff shifts and allocated daily duties. Monitored food quality and service standards. Ensured compliance with health, safety, and hygiene regulations. Managed cash handling and assisted with daily sales reconciliation. Monitored stock levels and coordinated with the kitchen to ensure product availability. Worked closely with management to improve customer satisfaction and operational efficiency. Ensured the restaurant was clean, organized, and ready for service.