Head of E‑Commerce Operations Job Vacancy in Oshakati, Namibia – Retail & E‑Commerce

Job Description

Position:Head of E‑Commerce Operations

Company:Shoprite Namibia

Location:Oshakati, Namibia

Experience:5+ years in e‑commerce management

Education:Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type:Full-time

Industry:Retail & E‑Commerce

Department:Digital Commerce

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Shoprite Namibia is a leading retail chain that has been serving Namibian communities for over two decades. With a strong focus on affordable quality products, the company operates a network of supermarkets, hypermarkets, and convenience stores across the country. As part of the broader Shoprite Group, the Namibian division benefits from international best practices, robust supply chain capabilities, and a commitment to sustainable growth. The organization is dedicated to creating career opportunities for Namibians, fostering local talent, and contributing to economic development. By integrating digital solutions with traditional retail, Shoprite Namibia aims to enhance customer experience and stay competitive in a rapidly evolving market. This commitment makes the Head of E‑Commerce Operations role critical for driving the next phase of digital transformation and expanding online shopping options for Namibia Jobs seekers.

Job Overview

The Head of E‑Commerce Operations will lead the strategic planning, implementation, and optimization of Shoprite Namibia’s online retail platform. Reporting directly to the Chief Digital Officer, this senior role will oversee all aspects of the e‑commerce business, including website management, mobile app development, digital marketing, logistics coordination, and customer service excellence. The successful candidate will be responsible for increasing online sales, improving conversion rates, and ensuring a seamless omnichannel experience for customers across Namibia. This position offers a unique opportunity to shape the future of retail in Namibia, aligning with the broader goal of creating more Job Vacancy in Namibia opportunities and supporting the nation’s digital economy.

Key Responsibilities

• Develop and execute a comprehensive e‑commerce strategy that aligns with corporate goals and market trends.
• Lead cross‑functional teams including IT, marketing, logistics, and finance to deliver integrated online shopping experiences.
• Manage the end‑to‑end online sales funnel, from product listing and pricing to checkout and post‑purchase support.
• Optimize website performance, user interface, and mobile responsiveness to enhance customer engagement.
• Implement data‑driven decision‑making processes using analytics, A/B testing, and KPI monitoring.
• Coordinate with supply chain partners to ensure efficient order fulfillment, last‑mile delivery, and inventory accuracy.
• Oversee digital marketing campaigns, SEO, SEM, email marketing, and social media initiatives to drive traffic and conversion.
• Maintain compliance with Namibian e‑commerce regulations, data protection laws, and payment security standards.
• Prepare regular performance reports for senior leadership, highlighting growth metrics and ROI.
• Identify emerging technologies and innovative solutions to keep Shoprite Namibia at the forefront of the retail sector.

Required Skills

• Proven leadership in e‑commerce operations, preferably within retail or FMCG sectors.
• Strong analytical mindset with expertise in Google Analytics, Adobe Analytics, or similar tools.
• Excellent project management abilities and experience with agile methodologies.
• Deep understanding of digital marketing, SEO, SEM, and conversion rate optimization.
• Knowledge of logistics and supply chain integration for online retail.
• Effective communication and stakeholder management skills.
• Ability to translate business objectives into technical requirements.
• Fluency in English; proficiency in local languages is a plus.

Education

A Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related discipline is required. Advanced certifications in digital marketing, e‑commerce platforms (e.g., Shopify, Magento), or project management (PMP, Scrum) are highly desirable.

Experience

Minimum of five years in senior e‑commerce roles with a track record of scaling online sales and managing multidisciplinary teams. Experience within the African retail market or familiarity with Namibia’s consumer behavior will be considered an advantage.

Salary

The position offers a competitive salary range of SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing schemes are also part of the compensation package.

Benefits

• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Employee discount across all Shoprite Namibia stores.
• Professional development allowance.
• Flexible working hours and remote work options.

Training

• On‑boarding program covering company culture, systems, and processes.
• Continuous learning opportunities through workshops, webinars, and industry conferences.
• Leadership development tracks for high‑potential managers.
• Access to online learning platforms for skill enhancement.

Working Environment

Shoprite Namibia provides a collaborative, inclusive, and dynamic workplace where innovation is encouraged. Employees benefit from modern office facilities in Oshakati, a supportive leadership team, and a culture that values diversity and work‑life balance. The company’s commitment to sustainability and community engagement creates a purpose‑driven environment that aligns with the aspirations of professionals seeking meaningful careers in Namibia.

Application Process

Interested candidates should submit their application through the official Shoprite Namibia career portal. Please include a tailored resume, a cover letter outlining your e‑commerce achievements, and any relevant certifications. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for virtual interviews. For more information about the role and the company, visit Namibia Job Search.

Equal Opportunity Statement

Shoprite Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.