Automotive Service Manager Job Vacancy in Oshikango, Namibia – Automotive Industry
Job Description
Position: Automotive Service Manager
Company: Toyota Namibia
Location: Oshikango, Namibia
Experience: 5+ years in automotive service management
Education: Diploma in Automotive Engineering or related field
Employment Type: Full-time
Industry: Automotive
Department: Service Operations
Salary: SSP 250,000 – SSP 350,000 per month
Vacancies:1
Company Overview
Toyota Namibia is a leading automotive brand in the country, renowned for delivering high‑quality vehicles, exceptional after‑sales service, and innovative mobility solutions. With a robust network of dealerships and service centres across Namibia, Toyota Namibia supports the nation’s growing demand for reliable transportation while contributing to local economic development. The company’s commitment to sustainability, customer satisfaction, and employee growth makes it an attractive employer for professionals seeking dynamic career opportunities in Namibia. As part of the global Toyota family, the organisation adheres to world‑class standards, fostering a culture of continuous improvement and excellence. This role offers a unique chance to join a forward‑thinking team that values expertise, leadership, and a passion for the automotive sector.
Job Overview
The Automotive Service Manager will lead the service department at the Oshikango dealership, ensuring seamless operations, high customer satisfaction, and optimal profitability. Reporting directly to the Regional Service Director, the manager will oversee a team of technicians, service advisors, and support staff, driving performance through effective scheduling, quality control, and continuous training. This position plays a pivotal role in maintaining Toyota’s reputation for excellence, implementing best practices, and aligning service strategies with corporate objectives. Candidates will be instrumental in expanding market share, enhancing service revenue, and fostering a safe, efficient, and customer‑centric environment.
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Key Responsibilities
- Lead and motivate the service team to achieve monthly service targets and quality standards.
- Develop and manage service schedules, ensuring optimal utilisation of bays and technicians.
- Implement Toyota’s service protocols, warranty procedures, and safety guidelines.
- Monitor key performance indicators (KPIs) such as service revenue, labour efficiency, and customer satisfaction scores.
- Handle escalated customer complaints, providing swift resolutions and maintaining brand integrity.
- Coordinate with parts inventory to guarantee availability of genuine Toyota components.
- Prepare and present regular performance reports to senior management.
- Drive continuous improvement initiatives, including lean processes and cost‑reduction strategies.
- Ensure compliance with all regulatory and environmental standards.
Required Skills
- Strong leadership and team‑building abilities.
- Excellent communication and interpersonal skills.
- Proficiency in service management software and Microsoft Office Suite.
- Analytical mindset with a focus on data‑driven decision making.
- Customer‑focused approach with a commitment to service excellence.
- Ability to manage budgets, forecasts, and financial performance.
- Knowledge of automotive diagnostics, repair processes, and warranty administration.
Education
A recognised Diploma in Automotive Engineering, Automotive Technology, or a related field is required. Additional certifications such as Toyota Service Technician Certification or equivalent are highly desirable.
Experience
Applicants must possess a minimum of five years of progressive experience in automotive service management, preferably within a multi‑brand dealership environment. Demonstrated success in leading service teams, achieving revenue growth, and maintaining high customer satisfaction levels is essential.
Salary
The successful candidate will receive a competitive monthly salary ranging from SSP 250,000 to SSP 350,000, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the compensation package.
Benefits
- Comprehensive health and medical insurance.
- Company‑provided vehicle for business use.
- Retirement savings plan with employer contributions.
- Paid annual leave and public holidays.
- Employee discount on Toyota vehicles and parts.
- Professional development and certification support.
Training
- On‑boarding programme covering Toyota’s service standards and systems.
- Continuous technical training through Toyota’s global learning platforms.
- Leadership development workshops and mentorship opportunities.
- Safety and compliance training aligned with Namibian regulations.
Working Environment
The Oshikango service centre offers a modern, well‑equipped workshop environment with state‑of‑the‑art diagnostic tools and a collaborative team culture. Employees benefit from a safe workplace, clear career pathways, and a supportive management structure that encourages innovation and professional growth.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience via the online portal on the company’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
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Equal Opportunity Statement
Toyota Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.
