Retail Operations Manager Job Vacancy in Karasburg, Namibia – Retail & Consumer Goods
Job Description
Position:Retail Operations Manager
Company:Pick n Pay Namibia
Location:Karasburg, Namibia
Experience:5+ years in retail operations management
Education:Bachelor’s degree in Business Administration or related field
Employment Type:Full-time
Industry:Retail & Consumer Goods
Department:Store Operations
Salary:250,000 – 350,000 SSP per annum
Vacancies:1
Company Overview
Pick n Pay Namibia is a leading retailer in Southern Africa, renowned for delivering quality products, exceptional customer service, and innovative shopping experiences. With a strong presence across Namibia, the company is committed to sustainable growth, community development, and creating rewarding career pathways for Namibians. As part of its expansion strategy, Pick n Pay is seeking a dynamic Retail Operations Manager to lead its Karasburg store, contributing to the broader vision of becoming the preferred destination for shoppers nationwide. This role offers a unique opportunity to shape retail excellence in a vibrant community while advancing your professional journey within a globally recognized brand.
For more information about our corporate values and career opportunities, visit our main website.
Job Overview
The Retail Operations Manager will be responsible for overseeing all aspects of store performance, including sales growth, inventory control, staff development, and customer satisfaction. Reporting directly to the Regional Operations Director, you will implement strategic initiatives, ensure compliance with company policies, and foster a culture of continuous improvement. This position plays a pivotal role in driving profitability and enhancing the shopping experience for customers in Karasburg, aligning with Pick n Pay’s commitment to excellence in the retail sector.
Key Responsibilities
- Lead daily store operations, ensuring seamless execution of merchandising, sales, and service standards.
- Develop and monitor key performance indicators (KPIs) to achieve sales targets and improve profitability.
- Manage inventory levels, conduct regular stock audits, and coordinate with the supply chain team to minimize shrinkage.
- Recruit, train, and mentor store staff, fostering a high‑performance team culture.
- Implement visual merchandising guidelines and promotional campaigns to maximize product visibility.
- Ensure compliance with health, safety, and regulatory standards, including food safety and labor laws.
- Analyze market trends and customer feedback to adapt store offerings and enhance the shopping experience.
- Prepare and present weekly and monthly performance reports to senior management.
Required Skills
- Strong leadership and people‑management abilities.
- Excellent analytical and problem‑solving skills.
- Proficiency in retail management software and Microsoft Office Suite.
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Customer‑focused mindset with a passion for service excellence.
Education
A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store management are advantageous.
Experience
Minimum of five years’ experience in a supervisory or managerial role within a retail environment, preferably in a multi‑store format. Demonstrated success in achieving sales growth and operational efficiency is essential.
Salary
The compensation package ranges from 250,000 to 350,000 SSP annually, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.
Benefits
- Health and medical insurance coverage.
- Retirement savings plan.
- Employee discount on store merchandise.
- Paid annual leave and public holidays.
- Professional development and training opportunities.
Training
- Comprehensive onboarding program covering company policies, systems, and brand standards.
- Leadership development workshops and mentorship programs.
- Continuous on‑the‑job training in merchandising, inventory management, and customer service excellence.
Working Environment
The Karasburg store offers a modern retail setting with state‑of‑the‑art facilities, a supportive team culture, and a commitment to safety and sustainability. Employees enjoy a collaborative atmosphere where innovation is encouraged, and achievements are recognized.
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Application Process
Interested candidates should submit an up‑to‑date CV and a cover letter outlining their suitability for the role through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
Equal Opportunity Statement
Pick n Pay Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.
