Aftermarket Service Engineer Job Vacancy in Otavi, Namibia – Automotive Manufacturing

Job Description

Position:Aftermarket Service Engineer

Company:Toyota Namibia

Location:Otavi, Namibia

Experience:3-5 years in automotive service engineering

Education:Diploma or Bachelor’s degree in Mechanical Engineering or related field

Employment Type:Full-time

Industry:Automotive Manufacturing

Department:Service & Maintenance

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Toyota Namibia is a leading automotive manufacturer and distributor in the Southern African region, renowned for its commitment to quality, innovation, and sustainability. With a state‑of‑the‑art assembly plant located near Windhoek and a robust network of dealerships across the country, Toyota Namibia delivers a wide range of vehicles that meet the diverse needs of both private and commercial customers. The company’s core values focus on continuous improvement, customer satisfaction, and community development, making it an attractive employer for professionals seeking a dynamic and forward‑thinking environment. As part of the global Toyota family, the Namibian subsidiary adheres to the Toyota Production System, emphasizing lean manufacturing, respect for people, and a culture of Kaizen. This commitment creates abundant career opportunities and a supportive workplace where employees can grow, innovate, and contribute to the nation’s economic development. The Otavi location serves as a strategic hub for aftermarket services, providing technical support, parts distribution, and maintenance solutions to a growing customer base in the central regions of Namibia.

Job Overview

The Aftermarket Service Engineer will play a pivotal role in ensuring the optimal performance and reliability of Toyota vehicles after they leave the showroom. Reporting to the Service & Maintenance Manager, the engineer will diagnose complex technical issues, develop repair strategies, and provide technical guidance to service technicians and dealers. This position is essential for maintaining high customer satisfaction, reducing warranty costs, and supporting Toyota’s reputation for durability and excellence. The role involves close collaboration with the parts department, quality assurance teams, and regional service centers to implement best practices and continuous improvement initiatives. By leveraging advanced diagnostic tools and staying current with the latest automotive technologies, the Aftermarket Service Engineer will help Toyota Namibia deliver superior after‑sales support and reinforce its market leadership.

Key Responsibilities

• Diagnose and resolve complex mechanical, electrical, and electronic issues in Toyota vehicles.
• Develop detailed repair procedures and technical bulletins for service technicians.
• Provide on‑site technical assistance and training to dealership service teams.
• Collaborate with the parts department to ensure availability of correct components and manage inventory levels.
• Analyze warranty data to identify recurring problems and recommend design or process improvements.
• Participate in root‑cause analysis investigations and implement corrective actions.
• Maintain accurate service records and generate performance reports for management.
• Stay updated on new vehicle models, technologies, and industry standards.
• Support the implementation of Toyota’s Service Excellence program across the region.

Required Skills

• Strong knowledge of automotive systems, including powertrain, chassis, and electronic control units.
• Proficiency with diagnostic equipment such as OBD‑II scanners, oscilloscopes, and multimeters.
• Excellent problem‑solving abilities and attention to detail.
• Effective communication skills for training and technical documentation.
• Ability to work independently and as part of a multidisciplinary team.
• Familiarity with Toyota’s service procedures and quality standards.
• Customer‑focused mindset with a commitment to delivering high‑quality service.

Education

A Diploma or Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a closely related discipline is required. Additional certifications such as Toyota Technical Training, ASE (Automotive Service Excellence), or equivalent are highly desirable.

Experience

Candidates should have 3‑5 years of hands‑on experience in automotive service engineering, preferably with exposure to Japanese vehicle platforms. Experience in a dealership or OEM aftermarket environment is advantageous.

Salary

The position offers a competitive salary ranging from SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and sick leave.
• Company vehicle for official duties.
• Employee discount on Toyota vehicles and parts.
• Professional development allowance.

Training

• Initial onboarding program covering Toyota’s corporate culture and service standards.
• Ongoing technical training on new models and emerging technologies.
• Access to Toyota’s global e‑learning platform and certification courses.
• Leadership development workshops for career progression.

Working Environment

The role is based at Toyota Namibia’s Otavi service hub, a modern facility equipped with advanced diagnostic bays, parts warehouses, and collaborative workspaces. Employees enjoy a safe, inclusive, and supportive environment that encourages innovation and continuous improvement. The company promotes work‑life balance and offers flexible scheduling where operational needs allow.

Application Process

Interested candidates are invited to submit their application through the official Toyota Namibia careers portal. Please include a current resume, a cover letter outlining your relevant experience, and copies of any certifications. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview. For more information about the company and its values, visit Namibia Job Search.

Equal Opportunity Statement

Toyota Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued and respected, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.