Customer Experience Manager Job Vacancy in Swakopmund, Namibia – Retail

Customer
Swakopmund
September 23, 2026
Full Time
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Job Description

Position: Customer Experience Manager

Company: Woolworths Namibia

Location: Swakopmund, Namibia

Experience: Minimum 5 years in customer experience or retail management

Education: Bachelor’s degree in Business Administration, Marketing or related field

Employment Type: Full-time

Industry: Retail

Department: Customer Experience

Salary: SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

Woolworths Namibia is a leading retailer renowned for delivering high‑quality food, fashion and home goods across the country. With a strong commitment to sustainability, community engagement and innovative shopping experiences, Woolworths has become a trusted brand in Namibia’s retail landscape. Operating stores in major towns including Windhoek, Walvis Bay and Swakopmund, the company continuously invests in technology and talent to enhance customer satisfaction. As part of its growth strategy, Woolworths Namibia is expanding its focus on personalized service, omnichannel integration and data‑driven insights, creating exciting career opportunities for professionals who are passionate about shaping the future of retail in Namibia.

Job Overview

The Customer Experience Manager will lead the development and execution of strategies that elevate the overall shopper journey across all Woolworths touchpoints. Reporting to the Head of Retail Operations, this role will collaborate with marketing, store operations, e‑commerce and analytics teams to design seamless, memorable experiences that drive loyalty and revenue. The successful candidate will be responsible for translating customer insights into actionable initiatives, overseeing service standards, and championing a culture of continuous improvement. This position offers a unique platform to influence brand perception, enhance employee engagement, and contribute to Woolworths Namibia’s mission of delivering exceptional value to Namibia Jobs seekers.

For more information, visit our careers page at https://namibiajobsearch.com/.

Key Responsibilities

  • Develop and implement a comprehensive customer experience strategy aligned with corporate goals.
  • Analyze customer feedback, purchase patterns and market trends to identify improvement opportunities.
  • Lead cross‑functional projects that enhance in‑store, online and mobile interactions.
  • Set service quality standards, monitor performance metrics and drive corrective actions.
  • Train and mentor store managers and front‑line staff on best practices for customer engagement.
  • Collaborate with the Marketing team to create targeted campaigns that reinforce brand loyalty.
  • Oversee the rollout of loyalty programs, personalized offers and omnichannel initiatives.
  • Prepare regular reports for senior leadership highlighting impact on sales, retention and Net Promoter Score.

Required Skills

  • Strong analytical ability with proficiency in data visualization tools (e.g., Power BI, Tableau).
  • Excellent communication and interpersonal skills to influence stakeholders at all levels.
  • Proven leadership experience in a retail or service‑focused environment.
  • Strategic thinking combined with hands‑on execution capability.
  • Customer‑centric mindset with a passion for delivering outstanding service.
  • Ability to manage multiple projects simultaneously and meet tight deadlines.
  • Familiarity with CRM systems and e‑commerce platforms.

Education

A Bachelor’s degree in Business Administration, Marketing, Retail Management or a related discipline is required. Advanced certifications in Customer Experience Management, Data Analytics or Project Management are considered an advantage.

Experience

Applicants must have a minimum of five years’ experience in customer experience, retail operations or related fields, with at least two years in a supervisory or managerial role. Experience within a multi‑channel retail environment and a proven track record of driving measurable improvements in customer satisfaction are essential.

Salary

The role offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total remuneration package.

Benefits

  • Health and medical insurance coverage.
  • Retirement savings plan.
  • Employee discount across all Woolworths stores.
  • Paid annual leave and public holidays.
  • Professional development allowance.

Training

  • Comprehensive onboarding program covering brand values, systems and customer service standards.
  • Ongoing leadership development workshops.
  • Access to e‑learning platforms for skill enhancement.

Working Environment

Woolworths Namibia provides a dynamic, inclusive and collaborative workplace where innovation is encouraged. The Customer Experience Manager will work from the Swakopmund office with regular interaction across the country’s store network, offering a blend of office‑based planning and field visits.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Woolworths Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability or sexual orientation. Join us and be part of a team that values your unique perspective and contributes to the growth of Namibia’s retail sector.