Network Operations Center (NOC) Manager Job Vacancy in Otjiwarongo, Namibia – Telecom

Job Description

Position: Network Operations Center (NOC) Manager

Company: MTC Namibia

Location: Otjiwarongo, Namibia

Experience: Minimum 5 years in network operations or telecom management

Education: Bachelor’s degree in Telecommunications, Computer Science, or related field

Employment Type: Full-time

Industry: Telecom

Department: Network Operations

Salary: SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

MTC Namibia is the leading mobile telecommunications provider in Namibia, delivering voice, data, and digital services to millions of customers across the country. With a strong commitment to innovation, MTC has expanded its network infrastructure to support 4G LTE and is actively preparing for 5G rollout. The company’s headquarters are in Windhoek, but its regional hubs, including the Otjiwarongo Operations Center, play a critical role in ensuring reliable connectivity for both urban and rural communities. As a major employer, MTC contributes significantly to Namibia Jobs and is recognized for its investment in local talent, career development, and community outreach. The organization’s values focus on customer centricity, technological excellence, and sustainable growth, making it an attractive destination for professionals seeking long‑term career opportunities in the telecom sector.

Job Overview

The Network Operations Center (NOC) Manager will lead a team of engineers and technicians responsible for monitoring, maintaining, and optimizing MTC’s core network infrastructure in the Otjiwarongo region. This role is pivotal in ensuring high‑availability services, rapid incident resolution, and continuous performance improvement. The NOC Manager will collaborate with cross‑functional teams, including network planning, security, and customer support, to align operational activities with strategic business goals. Candidates will be expected to drive operational excellence, implement best practices, and contribute to the company’s vision of delivering world‑class connectivity. For more information about MTC’s mission and values, visit https://namibiajobsearch.com/. This position offers a unique platform for professionals interested in shaping the future of telecommunications in Namibia, supporting the broader agenda of Career Opportunities in Namibia.

Key Responsibilities

• Oversee 24/7 NOC operations, ensuring real‑time monitoring of network performance and swift incident response.
• Develop and enforce standard operating procedures (SOPs) for fault management, escalation, and root‑cause analysis.
• Lead a team of 10+ network engineers, providing coaching, performance reviews, and career development plans.
• Coordinate with network planning and engineering teams to implement upgrades, capacity expansions, and new service rollouts.
• Analyze network performance metrics, generate weekly and monthly reports, and recommend optimization strategies.
• Manage vendor relationships for third‑party equipment support and service level agreements (SLAs).
• Ensure compliance with regulatory standards and internal security policies, contributing to overall network resilience.

Required Skills

• Strong knowledge of telecom network technologies, including MPLS, IP routing, LTE, and emerging 5G concepts.
• Proficiency with network monitoring tools such as SolarWinds, Nagios, or similar platforms.
• Excellent problem‑solving abilities and a data‑driven approach to incident management.
• Leadership experience with the ability to motivate and develop technical teams.
• Effective communication skills for cross‑departmental collaboration and stakeholder reporting.
• Project management capabilities, including planning, budgeting, and timeline adherence.

Education

A Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related discipline is required. Professional certifications such as CCNP, CCDP, or ITIL are highly desirable and will be considered an advantage during the selection process.

Experience

Applicants must have a minimum of five years of experience in network operations, with at least two years in a supervisory or managerial capacity. Experience within a telecom environment, preferably handling large‑scale mobile networks, is essential. Demonstrated success in leading incident response teams and implementing network optimization projects will be a key differentiator.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives, health insurance, and a retirement savings plan.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings scheme with employer contributions.
• Annual performance bonus tied to network KPIs.
• Paid parental and annual leave.
• Employee assistance program and wellness initiatives.

Training

• Access to MTC’s internal learning portal with courses on advanced networking, 5G technologies, and leadership.
• Sponsored certifications (e.g., CCNP, ITIL) and attendance at industry conferences.
• Mentorship program pairing new managers with senior executives.

Working Environment

The NOC is a state‑of‑the‑art facility equipped with modern monitoring consoles, high‑speed connectivity, and a collaborative workspace. Employees benefit from a supportive culture that values continuous learning, innovation, and work‑life balance. Flexible working arrangements, including remote work options for certain tasks, are available to promote employee well‑being.

Application Process

Interested candidates should submit an online application through the MTC careers portal, attaching a current CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Otjiwarongo NOC.

Equal Opportunity Statement

MTC Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. Our hiring practices reflect our dedication to fairness and the promotion of equal employment opportunities across Namibia.