Postal Services Operations Manager Job Vacancy in Khorixas, Namibia – Government & Postal Services

Job Description

Position: Postal Services Operations Manager

Company: NamPost

Location: Khorixas, Namibia

Experience: 5+ years in postal operations or logistics management

Education: Bachelor’s degree in Business Administration, Logistics, or related field

Employment Type: Full-time

Industry: Government & Postal Services

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

NamPost is Namibia’s national postal service provider, delivering reliable mail, parcel, and financial services across the country’s urban and rural communities. With a legacy spanning over a century, NamPost plays a pivotal role in connecting people, businesses, and government agencies, supporting economic growth and social development. As a state-owned enterprise, NamPost is committed to innovation, customer satisfaction, and sustainable operations, making it a premier employer for those seeking a rewarding career in the public sector. This role offers a unique opportunity to contribute to Namibia Jobs and shape the future of postal services in a dynamic environment.

Job Overview

The Postal Services Operations Manager will lead the Khorixas branch, overseeing all aspects of mail handling, parcel distribution, and financial service delivery. Reporting to the Regional Operations Director, you will ensure operational excellence, compliance with national regulations, and high customer satisfaction. This position is central to the success of Namibia’s postal network, providing critical infrastructure for communication, e‑commerce, and financial inclusion. For more details, visit Namibia Job Search.

Key Responsibilities

• Manage daily operations of mail sorting, processing, and dispatch to meet service level agreements.
• Supervise and develop a team of postal clerks, drivers, and support staff, fostering a culture of accountability and continuous improvement.
• Monitor and control operational budgets, ensuring cost‑effective use of resources while maintaining service quality.
• Implement and enforce safety, security, and regulatory compliance standards in line with national postal regulations.
• Coordinate with logistics partners, e‑commerce platforms, and government agencies to optimize parcel delivery networks.
• Analyze performance metrics, generate reports, and propose strategic initiatives to enhance efficiency and customer experience.
• Lead community outreach programs to promote postal services and financial inclusion in the Khorixas region.
• Oversee the maintenance of postal equipment, vehicles, and facilities, ensuring operational readiness.
• Drive digital transformation projects, such as automated sorting systems and online tracking tools.

Required Skills

• Strong leadership and team management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in budgeting, financial reporting, and cost control.
• Knowledge of postal regulations, logistics, and supply chain best practices.
• Effective communication and stakeholder management.
• Ability to adapt to technological advancements in the postal sector.
• Customer‑focused mindset with a commitment to service excellence.

Education

A Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related discipline is required. Relevant certifications in project management or logistics are advantageous.

Experience

Minimum of five years’ experience in postal operations, logistics, or a comparable field, with at least two years in a supervisory or managerial role. Experience in a government or public‑sector environment is preferred.

Salary

The position offers a competitive salary ranging from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Additional performance‑based incentives may be provided.

Benefits

• Health insurance and medical aid coverage.
• Pension fund contributions.
• Paid annual leave and sick leave.
• Professional development and training opportunities.
• Employee assistance program.
• Company‑provided mobile device for work purposes.

Training

• Comprehensive onboarding program covering NamPost policies, systems, and safety protocols.
• Leadership development workshops.
• Continuous training on digital postal solutions and customer service excellence.

Working Environment

The Khorixas branch operates in a modern facility equipped with state‑of‑the‑art sorting equipment and secure storage areas. The role involves both office‑based planning and occasional field visits to ensure service delivery across the region. NamPost promotes a collaborative, inclusive, and safety‑first workplace culture.

Application Process

Interested candidates should submit their application through the Namibia Job Search portal. Include a tailored CV and a cover letter outlining your suitability for the role. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

NamPost is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. Join us to be part of a forward‑thinking organization that values your contributions and supports your career growth.