Hotel Operations Manager Job Vacancy in Karasburg, Namibia – Hospitality & Tourism

Job Description

Position: Hotel Operations Manager

Company: Hilton Hotels & Resorts

Location: Karasburg, Namibia

Experience: 5+ years in hotel operations management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

Hilton Hotels & Resorts is a globally recognized hospitality brand with a legacy of delivering exceptional guest experiences across more than 100 countries. In Namibia, Hilton brings world‑class standards to the heart of the community, fostering sustainable tourism and creating meaningful employment opportunities. The Karasburg property is strategically positioned to serve both business travelers and tourists exploring the southern region of Namibia, offering a blend of modern amenities and authentic local culture. As part of Hilton’s commitment to excellence, the Karasburg hotel emphasizes environmental stewardship, local sourcing, and community engagement, making it a premier destination for visitors and a rewarding workplace for staff. This role contributes directly to Hilton’s mission of hospitality excellence while supporting the economic growth of Karasburg and the surrounding region.

Job Overview

The Hotel Operations Manager will lead all operational aspects of the Karasburg property, ensuring seamless service delivery, optimal financial performance, and adherence to Hilton’s brand standards. Reporting to the General Manager, you will oversee front‑desk, housekeeping, food & beverage, and maintenance teams, driving guest satisfaction and operational efficiency. This position plays a pivotal role in shaping the guest experience, implementing innovative service initiatives, and maintaining compliance with health, safety, and regulatory requirements. As a senior leader, you will mentor staff, foster a culture of continuous improvement, and collaborate with corporate partners to align local operations with global best practices. The role offers a unique opportunity to influence the growth of a flagship hotel in a vibrant Namibian community, making it an attractive career step for ambitious hospitality professionals seeking to make a lasting impact.

For more information, visit Namibia Job Search.

Key Responsibilities

• Direct daily operations across all hotel departments, ensuring compliance with Hilton brand standards and local regulations.
• Develop and manage operational budgets, monitor financial performance, and implement cost‑control measures to achieve profitability targets.
• Lead guest service initiatives, resolve escalated guest concerns, and maintain high satisfaction scores.
• Recruit, train, and mentor department heads and staff, fostering a collaborative and high‑performance work environment.
• Coordinate with the General Manager on strategic planning, marketing campaigns, and revenue‑generation activities.
• Ensure health, safety, and security protocols are rigorously applied and regularly audited.
• Implement sustainability programs, including waste reduction, energy efficiency, and community outreach.
• Analyze operational data, generate reports, and present actionable insights to senior leadership.

Required Skills

• Strong leadership and people‑management abilities with a focus on team development.
• Excellent financial acumen, including budgeting, forecasting, and P&L management.
• Proven problem‑solving skills and the ability to make decisions under pressure.
• Outstanding communication and interpersonal skills, both verbal and written.
• Deep understanding of hospitality technology systems (PMS, POS, CRM).
• Commitment to delivering exceptional guest experiences and service excellence.
• Ability to adapt to a multicultural environment and promote inclusive workplace practices.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Professional certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Minimum of five (5) years of progressive experience in hotel operations, with at least two (2) years in a supervisory or managerial role within a full‑service hotel environment. Experience in a multinational hotel brand is preferred.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives, health benefits, and accommodation assistance where applicable.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contribution.
• Annual paid leave and sick leave.
• Employee discount on hotel stays and dining.
• Professional development and tuition reimbursement.
• Relocation assistance for candidates moving to Karasburg.

Training

• On‑boarding program covering Hilton brand standards, local regulations, and operational procedures.
• Leadership development workshops and mentorship opportunities.
• Continuous training on emerging hospitality technologies and sustainability practices.

Working Environment

The Karasburg hotel offers a dynamic, fast‑paced environment where teamwork and innovation are celebrated. Employees work in a modern facility equipped with state‑of‑the‑art technology, while also enjoying the natural beauty and cultural richness of southern Namibia. The role requires flexibility, occasional weekend and holiday work, and a commitment to upholding Hilton’s high standards of service.

Application Process

Interested candidates should submit an online application through the Hilton Careers portal, attaching a current CV and a cover letter outlining relevant experience and motivation for the role. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without discrimination.