Hospitality Operations Manager Job Vacancy in Okahandja, Namibia – Tourism & Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Namibia Tourism Board

Location: Okahandja, Namibia

Experience: 5+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

The Namibia Tourism Board (NTB) is the national authority responsible for promoting Namibia as a premier travel destination. With a mandate to enhance the country’s global image, NTB works closely with local operators, international travel agencies, and government bodies to develop sustainable tourism initiatives. The Board’s strategic focus includes preserving cultural heritage, supporting community‑based tourism, and driving economic growth through increased visitor arrivals. As a leading institution in the Tourism & Hospitality sector, NTB offers a dynamic environment where innovative ideas are encouraged, and professional growth is a priority. This role contributes directly to Namibia Jobs and supports the broader goal of creating rewarding Career Opportunities in Namibia.

Job Overview

The Hospitality Operations Manager will oversee the day‑to‑day operations of NTB’s flagship hospitality projects, including boutique hotels, eco‑lodge networks, and cultural tourism experiences located throughout the Okahandja region. Reporting to the Director of Operations, the manager will ensure service excellence, operational efficiency, and compliance with international hospitality standards. This position is central to the Board’s mission of delivering world‑class visitor experiences, thereby strengthening Namibia’s reputation as a top tourism destination. For more information about NTB and its initiatives, visit https://namibiajobsearch.com/. The role is a key component of Hiring in Namibia and offers a platform for professionals seeking Employment in Namibia.

Key Responsibilities

• Lead and coordinate all operational activities across NTB’s hospitality portfolio in Okahandja.
• Develop and implement standard operating procedures to ensure consistent service quality.
• Monitor financial performance, manage budgets, and drive cost‑optimization initiatives.
• Collaborate with marketing and sales teams to align guest experience with promotional campaigns.
• Ensure compliance with health, safety, and environmental regulations specific to the tourism sector.
• Mentor and train staff, fostering a culture of continuous improvement and guest‑centric service.
• Analyze guest feedback and implement corrective actions to enhance satisfaction scores.
• Prepare regular operational reports for senior leadership and stakeholders.

Required Skills

• Strong leadership and team‑building capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in hospitality management software and data analytics tools.
• Strategic planning and problem‑solving aptitude.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Deep understanding of sustainable tourism practices.
• Fluency in English; knowledge of local languages is an advantage.

Education

A Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a closely related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are highly desirable.

Experience

Applicants must have a minimum of five years’ experience in senior hospitality management roles, preferably within boutique or eco‑tourism settings. Demonstrated success in driving operational excellence and revenue growth is essential.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are also part of the remuneration package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Professional development allowance for certifications and conferences.
• Employee assistance program supporting work‑life balance.
• Opportunities for international travel and cross‑functional projects.

Training

• Onboarding program covering NTB’s mission, policies, and hospitality standards.
• Leadership development workshops focused on strategic management.
• Continuous training in sustainable tourism and eco‑friendly operations.
• Access to industry‑leading hospitality software training modules.
• Mentorship pairing with senior executives for career growth.

Working Environment

The role is based in a modern office in Okahandja, with regular visits to partner properties across the region. NTB promotes a collaborative culture where ideas are shared openly, and employees are encouraged to take initiative. The workplace is inclusive, supportive, and aligned with the Board’s commitment to diversity and community engagement.

Application Process

Interested candidates should submit an online application through the Namibia Job Search portal, attaching a current CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Namibia Tourism Board is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.