E-commerce Operations Manager Job Vacancy in Keetmanshoop, Namibia – Retail

Job Description

Position: E-commerce Operations Manager

Company: Shoprite Namibia

Location: Keetmanshoop, Namibia

Experience: 5+ years in e‑commerce operations or retail management

Education: Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail

Department: E‑commerce

Salary: SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

Shoprite Namibia is a leading retail powerhouse operating a network of supermarkets and hypermarkets across the country. With a strong commitment to affordable quality and community development, Shoprite has become a household name in Namibia. The company’s strategic expansion into smaller towns such as Keetmanshoop reflects its dedication to bringing modern retail experiences to all regions. As part of a multinational group, Shoprite Namibia benefits from global best practices while tailoring its services to local consumer preferences. This dynamic environment creates a fertile ground for innovative professionals seeking to shape the future of retail in Namibia. The role contributes directly to the company’s vision of seamless online and offline shopping, supporting the broader goal of enhancing employment in Namibia and delivering exceptional value to customers.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end online shopping experience for Shoprite’s Keetmanshoop store and its surrounding catchment area. Reporting to the Regional Retail Director, you will be responsible for integrating digital platforms, optimizing order fulfillment, and driving sales growth through data‑driven strategies. This position offers a unique opportunity to influence the digital transformation of a traditional retail brand, making it a pivotal role for anyone passionate about e‑commerce innovation. For more information about our career portal, visit Namibia Job Search. This role is a prime example of the many Namibia Jobs that empower local talent and support the nation’s economic development.

Key Responsibilities

• Develop and execute the e‑commerce strategy aligned with corporate retail objectives.
• Oversee online product catalog management, pricing, and promotions.
• Coordinate with logistics and store teams to ensure efficient order picking, packing, and delivery.
• Analyze website traffic, conversion rates, and customer feedback to continuously improve the user experience.
• Manage relationships with third‑party technology providers, payment gateways, and delivery partners.
• Lead a cross‑functional team of digital marketers, IT specialists, and customer service agents.
• Prepare monthly performance reports highlighting sales, ROI, and key performance indicators.
• Ensure compliance with data protection regulations and secure online transactions.

Required Skills

• Strong understanding of e‑commerce platforms (e.g., Shopify, Magento, or proprietary systems).
• Proficiency in data analytics tools such as Google Analytics, Power BI, or Tableau.
• Excellent project management and stakeholder communication abilities.
• Ability to translate market trends into actionable business plans.
• Leadership skills with a focus on team development and motivation.
• Problem‑solving mindset and adaptability in a fast‑changing retail environment.

Education

A Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related discipline is required. Relevant certifications in e‑commerce, digital marketing, or supply chain management are advantageous.

Experience

Minimum of five years managing e‑commerce operations, preferably within a retail or consumer goods context. Experience with omnichannel retail models and a proven track record of driving online sales growth are essential.

Salary

The successful candidate will receive a competitive monthly salary ranging from SSP 250,000 to SSP 350,000, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health and medical insurance coverage.
• Retirement savings plan.
• Employee discount on all Shoprite stores nationwide.
• Paid annual leave and public holidays.
• Professional development allowance.

Training

• Comprehensive onboarding program covering Shoprite’s retail systems and e‑commerce tools.
• Ongoing workshops on digital marketing, data analytics, and customer experience.
• Access to leadership development courses and mentorship opportunities.

Working Environment

The role is based in Keetmanshoop’s modern Shoprite office, offering a collaborative atmosphere with state‑of‑the‑art technology infrastructure. Employees enjoy a supportive culture that values innovation, diversity, and work‑life balance. The position includes occasional travel to other Shoprite locations for training and project coordination.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their e‑commerce achievements through the online portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. Our hiring practices reflect our dedication to fair Employment in Namibia and the empowerment of local talent.