E‑Commerce Operations Manager Job Vacancy in Swakopmund, Namibia – Retail & E‑commerce

Job Description

Position: E‑Commerce Operations Manager

Company: Shoprite Namibia

Location: Swakopmund, Namibia

Experience: 5+ years in e‑commerce operations, preferably in retail

Education: Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail & E‑commerce

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Shoprite Namibia is a leading retail chain operating across Southern Africa, renowned for delivering quality products at affordable prices. With a strong presence in both brick‑and‑mortar stores and online platforms, Shoprite Namibia has become a cornerstone of the Namibian retail landscape. The company is committed to innovation, sustainability, and community development, aligning its growth strategies with the evolving needs of Namibian consumers. As part of its digital transformation journey, Shoprite Namibia is expanding its e‑commerce capabilities to provide seamless shopping experiences, making it an exciting place for professionals seeking dynamic career opportunities in Namibia.

Our mission is to empower customers through convenient, reliable, and affordable shopping solutions, both in‑store and online. By leveraging cutting‑edge technology and data‑driven insights, we aim to set new standards for retail excellence in Namibia. This commitment creates a vibrant environment for talent to thrive, offering numerous Namibia Jobs that contribute to personal growth and national economic development.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end online retail operations, ensuring that the digital storefront runs efficiently, meets performance targets, and delivers an exceptional customer experience. This role is pivotal in driving sales growth, optimizing supply chain integration, and enhancing the overall digital presence of Shoprite Namibia. The successful candidate will collaborate with cross‑functional teams, including marketing, IT, logistics, and finance, to align operational strategies with business objectives. For more information about our digital initiatives, visit our main website https://namibiajobsearch.com.

Key Responsibilities

• Oversee daily e‑commerce operations, including order processing, fulfillment, and delivery coordination.
• Develop and implement strategies to improve website performance, conversion rates, and average order value.
• Collaborate with the IT team to ensure platform stability, security, and continuous improvement.
• Manage relationships with third‑party logistics providers, payment gateways, and technology vendors.
• Analyze sales data, customer behavior, and market trends to drive actionable insights.
• Lead a team of e‑commerce specialists, providing coaching, performance feedback, and career development.
• Ensure compliance with Namibian e‑commerce regulations, data protection laws, and internal policies.
• Coordinate promotional campaigns, seasonal sales events, and inventory planning.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery timelines, and customer satisfaction.
• Report operational performance to senior leadership and recommend process enhancements.

Required Skills

• Strong leadership and team management abilities.
• Proficiency in e‑commerce platforms (e.g., Magento, Shopify) and ERP integration.
• Excellent analytical skills with experience in data‑driven decision making.
• Knowledge of digital marketing, SEO, and customer acquisition strategies.
• Effective communication and stakeholder management skills.
• Problem‑solving mindset with a focus on continuous improvement.
• Ability to work in a fast‑paced, results‑oriented environment.

Education

A Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or a related discipline is required. Advanced certifications in e‑commerce, digital marketing, or project management are considered an advantage.

Experience

Minimum of five years managing e‑commerce operations within the retail sector, with a proven track record of driving growth and operational efficiency. Experience in the Namibian market or Southern Africa is highly desirable.

Salary

The role offers a competitive salary ranging from SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on Shoprite products.
• Paid annual leave and public holidays.
• Professional development allowance.

Training

• On‑boarding program covering company culture, systems, and processes.
• Continuous learning opportunities through workshops, webinars, and industry conferences.
• Leadership development tracks for high‑potential managers.

Working Environment

Shoprite Namibia offers a collaborative, inclusive, and innovative workplace located in the coastal city of Swakopmund. Employees benefit from modern office facilities, flexible working arrangements, and a culture that encourages creativity and initiative. The company values diversity and promotes a supportive environment where every team member can thrive.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. For additional resources and career guidance, visit https://www.eswatinijobsearch.com/.

Equal Opportunity Statement

Shoprite Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.