IT Service Desk Manager Job Vacancy in Oranjemund, Namibia – Technology

Manager
Oranjemund
August 16, 2026
Full Time
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Job Description

Position: IT Service Desk Manager

Company: Vodacom

Location: Oranjemund, Namibia

Experience: 5 years

Education: Bachelor’s degree

Employment Type: Full-time

Industry: Technology

Department: IT

Vacancies: 1

Company Overview

Vodacom is a leading telecommunications company in Namibia, providing a range of services including mobile voice and data, fixed voice and data, and enterprise solutions. Our mission is to connect people, businesses, and communities, and to make a positive impact on the lives of our customers and the communities we serve.

We are committed to innovation, customer satisfaction, and social responsibility. Our values include respect, integrity, and teamwork, and we strive to create a work environment that is inclusive, diverse, and empowering.

Vodacom is part of the Vodafone Group, one of the world’s largest telecommunications companies. This gives us access to global expertise, resources, and best practices, which we use to deliver world-class services to our customers in Namibia.

Job Overview

The IT Service Desk Manager will be responsible for leading the IT service desk team, ensuring that all IT-related issues are resolved efficiently and effectively. The successful candidate will have a strong technical background, excellent communication skills, and the ability to manage a team of IT professionals.

The IT Service Desk Manager will be responsible for ensuring that all IT services are delivered to a high standard, and that customer satisfaction is maintained at all times. This will involve working closely with other teams, including the network operations center, the data center, and the IT security team.

The successful candidate will have a strong understanding of IT service management principles, including ITIL, and will be able to apply these principles to ensure that the IT service desk is operating efficiently and effectively.

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Key Responsibilities

  • Manage the IT service desk team, ensuring that all IT-related issues are resolved efficiently and effectively.
  • Ensure that all IT services are delivered to a high standard, and that customer satisfaction is maintained at all times.
  • Work closely with other teams, including the network operations center, the data center, and the IT security team.
  • Develop and implement IT service management processes and procedures, in line with ITIL principles.
  • Manage the IT service desk budget, ensuring that costs are controlled and that value for money is achieved.

Required Skills

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • At least 5 years’ experience in an IT service desk management role.
  • Strong technical background, with experience of IT service management principles and practices.
  • Excellent communication and interpersonal skills, with the ability to manage a team of IT professionals.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

At least 5 years’ experience in an IT service desk management role.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Access to global expertise, resources, and best practices.
  • Inclusive, diverse, and empowering work environment.

Training

Comprehensive training program, including IT service management principles and practices.

Working Environment

Dynamic and fast-paced work environment, with opportunities for career development and growth.

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Application Process

Applications should be submitted online, with a cover letter and CV.

Equal Opportunity Statement

Vodacom is an equal opportunities employer, and welcomes applications from all qualified candidates.

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