After-sales Service Coordinator Job Vacancy in Keetmanshoop, Namibia – Automotive

Job Description

Position: After-sales Service Coordinator

Company: Toyota Namibia

Location: Keetmanshoop, Namibia

Experience: 3-5 years in automotive service coordination

Education: Diploma in Business Administration or related field

Employment Type: Full-time

Industry: Automotive

Department: Customer Service

Salary: SSP 150,000 – SSP 250,000 per month

Vacancies:1

Company Overview

Toyota Namibia is a leading automotive brand delivering high‑quality vehicles, parts, and services across the country. With a strong commitment to innovation, sustainability, and customer satisfaction, Toyota Namibia has built a reputation for excellence in the Namibian market. Operating from multiple locations, the company supports a wide network of dealerships and service centers, creating numerous Namibia Jobs that contribute to the nation’s economic growth. As part of its expansion strategy, Toyota Namibia is investing in regional hubs like Keetmanshoop to bring world‑class after‑sales support closer to customers, reinforcing its position as a top employer in the automotive sector.

Job Overview

The After‑sales Service Coordinator will serve as the central point of contact between customers, service technicians, and parts inventory teams. This role ensures seamless service delivery, timely resolution of customer inquiries, and optimal coordination of workshop activities. The coordinator will also drive continuous improvement initiatives to enhance service efficiency and customer satisfaction. For more information about our career opportunities, visit our main website at https://namibiajobsearch.com/. This position offers a dynamic environment for professionals seeking to advance their careers in the automotive industry while contributing to the growth of Jobs in Namibia.

Key Responsibilities

• Manage daily service appointments, ensuring accurate scheduling and resource allocation.
• Act as the primary liaison for customers, addressing inquiries, complaints, and service updates promptly.
• Coordinate parts ordering and inventory checks to guarantee availability for scheduled repairs.
• Collaborate with workshop technicians to monitor progress, prioritize urgent jobs, and maintain quality standards.
• Prepare and deliver detailed service reports and performance metrics to senior management.
• Implement customer feedback mechanisms to identify improvement areas and enhance the overall service experience.
• Maintain compliance with safety regulations, company policies, and industry standards.

Required Skills

• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking skills.
• Proficiency in automotive service management software.
• Problem‑solving mindset with a focus on customer satisfaction.
• Ability to work collaboratively across departments.
• Attention to detail and commitment to quality.

Education

A Diploma in Business Administration, Automotive Management, or a related field is required. Additional certifications in customer service or automotive service coordination are advantageous.

Experience

Candidates should have 3‑5 years of proven experience in after‑sales coordination, service desk management, or a similar role within the automotive sector. Experience with Toyota’s service standards is a plus.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based incentives may be offered.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee discount on Toyota vehicles and parts.
• Professional development allowances.

Training

• On‑boarding program covering Toyota’s service protocols and customer service excellence.
• Continuous training on the latest automotive technologies and service software.
• Leadership development workshops for career progression.

Working Environment

The role is based in a modern service center in Keetmanshoop, featuring state‑of‑the‑art facilities, a collaborative team culture, and a focus on safety and innovation. Employees enjoy a supportive atmosphere that encourages growth and recognizes achievements.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Toyota Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. Our hiring practices promote fairness and aim to provide equal access to career opportunities in Namibia.