Network Operations Center Supervisor Job Vacancy in Luderitz, Namibia – Telecom

Administrative Operations Manager
Luderitz
October 16, 2026
Full Time
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Job Description

Position:Network Operations Center Supervisor

Company:MTC Namibia

Location:Luderitz, Namibia

Experience:5+ years in network operations, monitoring and incident management

Education:Bachelor’s degree in Telecommunications, Computer Science, or related field

Employment Type:Full-time

Industry:Telecom

Department:Network Operations

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

MTC Namibia is the leading mobile telecommunications provider in the country, delivering voice, data, and digital services to millions of customers across urban and rural areas. With a strong commitment to innovation, MTC has invested heavily in expanding 4G LTE coverage, rolling out 5G trials, and building resilient network infrastructure that supports critical communications for businesses, government, and individuals. The company prides itself on fostering a culture of excellence, continuous learning, and community engagement, aligning its growth strategy with Namibia’s digital transformation agenda. As part of its expansion into the coastal region, MTC is establishing a state‑of‑the‑art Network Operations Center (NOC) in Luderitz, creating new career opportunities for skilled professionals eager to contribute to the nation’s connectivity future. This role offers a unique chance to lead a dynamic team, implement best‑in‑class operational processes, and ensure uninterrupted service delivery for a diverse customer base.

Job Overview

The Network Operations Center Supervisor will be responsible for overseeing the daily activities of the NOC team, monitoring network performance, managing incidents, and coordinating with engineering, field, and vendor partners to resolve issues swiftly. This position plays a pivotal role in maintaining high service availability, optimizing network health, and supporting MTC’s strategic objectives in the telecom sector. The successful candidate will lead a team of NOC analysts, develop operational procedures, and drive continuous improvement initiatives. For more information, visit Namibia Job Search.

Key Responsibilities

  • Supervise and mentor a team of NOC analysts, ensuring adherence to shift schedules and performance standards.
  • Monitor real‑time network dashboards, detect anomalies, and initiate incident response protocols.
  • Coordinate root‑cause analysis and corrective actions with network engineering and field teams.
  • Maintain and update Standard Operating Procedures (SOPs) for incident handling, escalation, and reporting.
  • Generate daily, weekly, and monthly performance reports, highlighting key metrics such as uptime, latency, and fault duration.
  • Manage vendor relationships, ensuring service level agreements (SLAs) are met and escalated when necessary.
  • Lead post‑incident reviews, document lessons learned, and implement preventive measures.
  • Participate in capacity planning and network optimization projects to support future growth.

Required Skills

  • Strong knowledge of telecom network technologies (LTE, 5G, IP/MPLS, microwave, fiber).
  • Proficiency with network monitoring tools (e.g., SolarWinds, NetAct, Nagios).
  • Excellent analytical and problem‑solving abilities, with a data‑driven mindset.
  • Effective leadership and team management skills, fostering collaboration and accountability.
  • Clear communication skills for interfacing with technical and non‑technical stakeholders.
  • Experience in incident management frameworks such as ITIL.
  • Ability to work under pressure in a fast‑paced environment.

Education

A Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related discipline is required. Relevant certifications such as ITIL Foundation, Cisco CCNA/CCNP, or Juniper JNCIA are advantageous.

Experience

Minimum of five years of hands‑on experience in network operations, with at least two years in a supervisory or lead role. Prior exposure to mobile network environments and large‑scale infrastructure monitoring is essential.

Salary

The position offers a competitive salary range of SSP 250,000 to 350,000 per month, commensurate with experience and qualifications, along with performance‑based incentives.

Benefits

  • Comprehensive health insurance covering medical, dental, and vision.
  • Retirement savings plan with employer contributions.
  • Annual leave and paid public holidays in line with Namibian labor law.
  • Professional development allowance for certifications and training.
  • Employee assistance program and wellness initiatives.

Training

  • On‑boarding program covering MTC’s network architecture, tools, and SOPs.
  • Continuous technical training on emerging telecom technologies such as 5G and IoT.
  • Leadership development workshops to enhance supervisory capabilities.

Working Environment

The NOC is a modern, climate‑controlled facility equipped with advanced monitoring consoles, redundant power supplies, and secure access controls. The role operates on a rotating shift schedule to provide 24/7 coverage, ensuring that critical network services remain operational around the clock.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the MTC careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

MTC Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation.

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