E‑Commerce Operations Manager Job Vacancy in Keetmanshoop, Namibia – Retail

Job Description

Position: E‑Commerce Operations Manager

Company: Pick n Pay Namibia

Location: Keetmanshoop, Namibia

Experience: 5+ years in e‑commerce operations, logistics, and team leadership

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: E‑Commerce

Salary: SSP 300,000 – 450,000 per annum

Vacancies:1

Company Overview

Pick n Pay Namibia is a leading retail chain that has been serving Namibian communities for over three decades. With a strong focus on quality, affordability, and customer satisfaction, the company operates a network of supermarkets, hypermarkets, and online platforms across the country. As part of its strategic growth plan, Pick n Pay Namibia is expanding its digital footprint to meet the rising demand for convenient online shopping experiences. This expansion creates exciting career opportunities for professionals who are passionate about e‑commerce, logistics, and innovative retail solutions. Join a dynamic team that values diversity, continuous improvement, and a commitment to delivering exceptional service to Namibia Jobs seekers and customers alike.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end online shopping experience for Pick n Pay Namibia’s customers in the southern region, with a focus on Keetmanshoop and surrounding areas. Reporting to the Head of Digital Retail, you will be responsible for overseeing order fulfillment, inventory management, last‑mile delivery, and customer service excellence. This role is pivotal in driving operational efficiency, optimizing processes, and ensuring that the online platform aligns with the company’s brand standards. For more information about the company’s digital initiatives, visit https://namibiajobsearch.com/. This position offers a unique chance to shape the future of retail in Namibia, contributing directly to the nation’s growing e‑commerce sector and enhancing career opportunities in Namibia.

Key Responsibilities

• Develop and implement operational strategies to improve order processing speed, accuracy, and cost‑effectiveness.
• Manage a cross‑functional team including warehouse staff, delivery partners, and customer support agents.
• Coordinate with merchandising, marketing, and IT departments to ensure seamless product listings, promotions, and website functionality.
• Monitor key performance indicators (KPIs) such as order fulfillment rate, delivery time, return rate, and customer satisfaction scores.
• Negotiate contracts with third‑party logistics providers and oversee performance compliance.
• Lead continuous improvement initiatives using data‑driven insights to streamline workflows and reduce operational bottlenecks.
• Ensure compliance with health, safety, and regulatory standards related to warehousing and transportation.
• Prepare regular reports for senior management highlighting operational performance, challenges, and growth opportunities.

Required Skills

• Strong leadership and team‑building abilities with a focus on coaching and development.
• Excellent analytical skills and proficiency in using e‑commerce platforms, ERP systems, and data visualization tools.
• Effective communication and stakeholder management across multiple departments.
• Problem‑solving mindset with the capacity to make decisions under pressure.
• Knowledge of logistics, supply chain optimization, and last‑mile delivery solutions.
• Ability to adapt to fast‑changing retail environments and emerging technologies.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Retail Management, or a related discipline is required. Relevant certifications in project management, logistics, or e‑commerce are advantageous.

Experience

Minimum of five years’ experience in e‑commerce operations, preferably within a retail or consumer goods environment. Demonstrated success in managing large‑scale order fulfillment processes and leading multidisciplinary teams is essential.

Salary

The compensation package ranges from SSP 300,000 to SSP 450,000 per annum, commensurate with experience and qualifications. The package includes performance‑based incentives and benefits outlined below.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Annual paid leave and additional public holidays.
• Employee discount on all Pick n Pay stores and online purchases.
• Professional development budget for courses, certifications, and conferences.

Training

• Onboarding program covering company culture, systems, and operational procedures.
• Continuous training in e‑commerce technologies, data analytics, and supply chain best practices.
• Leadership development workshops to enhance managerial competencies.

Working Environment

The role is based in Keetmanshoop’s modern office and warehouse complex, offering a collaborative atmosphere with state‑of‑the‑art facilities. Employees benefit from a supportive culture that encourages innovation, work‑life balance, and community involvement. The position may require occasional travel to other Pick n Pay locations for training and audits.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Pick n Pay Namibia careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Pick n Pay Namibia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.